Challenges Clients Face
  • Budget and schedule constraints are important, and binding, factors
  • Regulatory demands create strains and stresses internally
  • Selection of solutions is affected by competing internal forces
  • There may be significant risk in a decision to switch vendors
  • It's often unclear whether one should buy a vendor's solution or build similar capability internally
  • Vendors' capabilities may be less polished, and their staffing levels lower, than initially broadcast
  • There may be uncertainty regarding vendor commitment to service and on-going maintenance
  • There are many choices offered in the marketplace, but often no clearly superior offerings
  • Techniques utilized by many vendors are so similar as to appear indistinguishable
  • Increasing complexity of solutions has made them difficult to evaluate
  • Vendors may be good at 'spin' and representing 'vapor-ware' (tools that don’t yet exist)
  • There is a lack of transparency. Some tools are offered as 'black boxes'
  • Vendor capabilities and inclinations may be affected by different philosophies and historical evolutionary paths